Teller - Mankato, MN
About the role
At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference. The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries—from simple to complex. This role requires strong knowledge of credit union products, policies, and procedures, along with the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. A Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance. This position requires a high level of detail orientation, professionalism, and the ability to navigate confidential financial information. This position will be based at our Cambridge, MN branch.
Responsibilities
- Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
- Provide exceptional member service by responding to questions, resolving issues, and escalating concerns when appropriate.
- Gather, input, and validate wire transfer information.
- Generate and issue personal and business debit and credit cards.
- Troubleshoot and resolve debit/credit card issues, online/mobile banking concerns