Teller - Koreatown Branch
Citi · New York, NY · 1 wk ago
On-siteSales$42k–$49k/yrFull-time
New York, New York, United States
About the role
The Teller decreases the volume of operations at the window to improve the flow of the branch and consequently the customer experience. The Teller promotes alternative channels that Citi offers to clients.
Responsibilities
- Advises Digital Branch clients by using the digital tools within the branch.
- Solves clients’ questions or concerns and directs them to the best channel to achieve the solution.
- Provides an easy communication channel and interaction with clients.
- Fulfills clients’ needs while delivering an exceptional client experience, measured by specific metrics.
- Appropriately assesses risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by:
- Driving compliance with applicable laws, rules, and regulations.
- Adhering to Policy.
- Applying sound ethical judgment regarding personal behavior, conduct, and business practices.
- Escalating, managing, and reporting control issues with transparency.
Requirements
- 1 year of relevant experience with knowledge of sales strategies and financial products.
- Experience and knowledge in banking, financial, and credit services.
- Excellent management of digital and technological media, applications, and systems such as iOS and Android.
- Proficiency with tools (smartphones/smart devices) and Citi systems for internal staff.
Qualifications
High School diploma or equivalent.
Pay
Full-time salary range: $41,600.00 - $49,250.00. In addition to salary, Citi’s offerings may include, for eligible employees, discretionary and formulaic incentive and retention awards.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan.
- Life, accident, and disability insurance.
- Wellness programs.
- Paid time off packages, including:
- Planned time off (vacation).
- Unplanned time off (sick leave).
- Paid holidays.
Available offerings may vary by jurisdiction, job level, and date of hire. For additional information, visit citibenefits.com.