Teller In Jacksonville Drive In

Responsibilities

• Other duties may be assigned.
• Understand and comply with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP), as they relate to job functions.
• Exhibit superior customer service as an Austin Bank team member.
• Demonstrate high‑quality relationship‑building techniques to ensure customers receive the best possible banking and financial solutions.
• Help promote a loyal relationship between the customer and Austin Bank.
• Participate in developing a teamwork atmosphere by attending meetings, contributing to discussions, treating co‑workers with respect and courtesy, and supporting departmental goals.
• Stay abreast of company communications by reading publications, announcements, and company e‑mails.
• Utilize appropriate communication channels regarding bank‑related business matters.
• Develop personal skills and capabilities through ongoing training provided by the company or approved external sources.
• Uphold and safeguard the organization’s values, especially ethics, integrity, and confidentiality, both internally and externally.
• Greet customers and provide superior customer service.
• Process night depository, ATM, and Bank‑by‑mail deposits.
• Receive checks and cash for deposit, verify amounts, examine endorsements, and issue receipts.
• Place holds on deposited checks when warranted, in accordance with regulations.
• Cash checks after verifying customer signatures and balances.
• Obtain positive identification of payees.
• Complete Currency Transaction Reports for submission to the BSA Officer.
• Prepare Suspicious Activity Reports when applicable.
• Maintain teller cash drawer within required limits.
• Explain, promote, and/or sell bank products or services such as travelers checks, savings bonds, money orders, and cashier’s checks.
• Maintain appropriate logs of cash sales of cashier’s checks and travelers checks per BSA requirements.
• Accept utility bill and loan payments.
• Process TT&L, EFTPS payments, and cash advances.
• Place stop payments on checks and drafts as requested by customers.
• Balance teller cash drawer and cash vault daily.
• Accept information for outgoing wire transfers.
• Assist customers in preparing documentation for debit card disputes.
• Assist in filing bank records and documentation.
• Verify next‑day new account information and maintain account files.
• Open and process mail as required.
• Answer telephone calls, take messages, forward calls, or provide assistance to customers.
• Cross‑train in other areas.
• Maintain confidentiality at all times.
• Report to work regularly and promptly.
• Contribute as a team player.
• Enhance professional growth and development through participation in educational programs, current literature, and in‑service meetings.
• Maintain established department and bank policies, procedures, objectives, and quality‑assurance standards.

Job reference: TELLE002762 (by eQuest)