Teller III - Bakersfield Main

POSITION SUMMARY & MISSION

The Teller position at Tri Counties Bank is designed to sustain and elevate trust and satisfaction among customers through expert execution of account transactions, referrals to banking partners, and proactive customer contact. The role is part of a comprehensive benefit package including medical, dental, vision, 401K, ESOP, holiday, vacation, and sick time.

SCOPE & COMPLEXITY

Safeguard a cash fund of up to $25,000, maintaining an accurate record of deposits and disbursements. Execute an average of 25-50 account transactions per day for customers visiting the branch. Regularly operate nine desktop computer applications for various banking tasks.

Major Responsibilities

• Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds.
• Provides information and assistance in researching customer problems, balances a cash drawer daily, and answers customer inquiries.
• Probes for customer financial needs and recommends bank products and services.
• Refers retail loan and deposit products.
• Maintains prompt, efficient, and friendly service to Bank customers, ensuring all customer transactions are handled timely and accurately according to guidelines.
• Ensures cash and security procedures are followed, accounting for assigned cash.
• Balances cash drawer and maintains drawer within limits.
• Completes necessary documentation and data entry.
• Processes all deposit and loan transactions.
• Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs.
• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
• Performs other duties as assigned.

Education, Experience And Other Skills Required

• A high school diploma or GED is required.
• Effective selling and cross-selling skills are essential.
• Excellent written and verbal communication skills are necessary.
• Ability to utilize personal computers and Windows based programs is required.
• Able to successfully complete Bank’s product and sales training courses is beneficial.

LEVEL DISTINCTION

• Teller I - 0 to 6 months, no experience
• Teller II - 6 months to 2 years banking experience
• Teller III - 2 or more years banking experience

Physical Requirements

May be required to lift up to 25 pounds.

Company Profile

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California. With assets of nearly $10 billion and 50 years of financial stability, Tri Counties Bank serves individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide. As California's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism, and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members. Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.