Teller II (Waltham, MA)

Your Role

Join Our Team as a Teller II at BrightBridge Credit Union in Waltham, MA.

Responsibilities

• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment.
• Provides the highest quality member service by listening, communication, and referring members to appropriate personnel as necessary to meet quarterly goals.
• Uses sound judgement and interpersonal skills to effectively assist members.
• Maintains and balances a backup cash vault, if assigned by Branch Manager.
• Affords assistance in training new Tellers.
• Participates in opening and closing the branch.
• Interacts with members and staff on a daily basis in prompt, effective and professional manner.
• Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures.
• Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night.
• Assists members with accessing their safe deposit boxes.
• Answers telephones, provides information and/or directs caller to appropriate department/employee.
• Affords assistance in opening the night depository and logs deposits as needed.
• Participates in balancing ATM, under dual control, as necessary.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Able to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation.
• Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis.

Qualifications

• Minimum of high school diploma or equivalent is required.
• One year of previous teller experience preferred with a satisfactory balancing record.
• Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.
• Strong desire to work with the general public.
• Flexibility of work hours and proven reliability/dependability required.
• Must have a valid drivers license for coverage of retail branches.
• Bilingual preferred.