Teller II/Medford (NJ)(30hrs)

Work Location

Medford, New Jersey, United States of America

Hours

30 hours per week

Pay Details

$21.50 - $26.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Growth Opportunities and Skill Development

Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Depth & Scope

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Trains and acts as a mentor to new Tellers
• Affords assistance to supervisors with daily duties as directed by Store leadership
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verifies customers' identities by following customer authentication policies & procedures
• Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Ensures confidential customer information is securely stored throughout the day
• Understands the importance of and follows dual control
• Fulfills all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address and prevent fraud

Expected to Complete

• All required in-classroom training
• All required on-line training

Education & Experience

• High school diploma or GED
• 1 year teller or cash handling experience preferred
• Demonstrated Customer Service skills preferred
• Ability to work weekends, evenings, holidays as scheduled
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

Physical Requirements

• Never: 0%
• Occasional: 1-33%
• Frequent: 34-66%
• Continuous: 67-100%

Additional Information

• We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
• We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
• Here at TD, we hire and develop the best.
• We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
• We do our best to communicate outcomes to all applicants by email or phone call.
• If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.