Teller II

About the Role

The Teller II promotes member financial well-being through engaging members in meaningful conversations to resolve financial inquiries, enrich the member's experience, and deepen their relationship with the Credit Union. This position processes transactions, handles cash, provides account maintenance and/or troubleshooting, assists with new memberships and various account offerings, and educates members on Credit Union products and services.

Pay

The pay for this position is $19.99 an hour.

Responsibilities

• Assists members, guest members, and potential members with their account inquiries, performs cash and non-cash transactions, and account maintenance while actively listening to and inquiring about members' needs with the objective of providing the ultimate member experience and value-added solutions.
• Assists members and potential members with new credit union memberships.
• Opens, closes, converts, and/or maintains member's accounts with the objective of enriching the member experience and deepening their relationship with CapEd.
• Resolves complex member inquiries with a focus on our Brand Promise while utilizing and adhering to company policies.
• Researches and explores potential solutions to provide alternatives for members.
• Follows escalation processes to direct members to the appropriate team member as needed.
• Balances cash, checks, and completes daily transactions, account maintenance with minimal errors.
• Maintains knowledge of all credit union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.