Teller I - Part-Time

Non‑Exempt position reporting to the Branch Manager at the Tyler East 5th branch.

Job Summary

To create a memorable experience that delivers consistent and value‑added services dedicated to developing lasting customer relationships. Provide teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. Utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

Responsibilities

• Customer Service
  • Perform Southside Bank’s customer service standards with each customer interaction.
  • Consistently perform with accuracy and efficiency to build customer confidence and trust.
  • Provide enthusiastic, professional, and courteous service to customers and employees.
  • Meet or exceed operational and sales goals, including balancing, attendance, and other applicable targets.
  • Complete customer thank‑you calls and follow‑up on problem resolution as directed by management.
  • Know and explain the Bank’s products and services, recognizing each transaction as a cross‑sell opportunity.
  • Identify and respond to the needs of new and potential customers by listening and clarifying their needs.
  • Direct customers as needed to other Southside departments.
  • Maintain the security and confidentiality of all sensitive Bank information and accurately communicate account information to customers.
• Operational Excellence
  • Adhere to Southside Bank policies and procedures, including fraud‑prevention and compliance measures.
  • Verify identification, review account history, and follow compliance procedures for CTRs, SARs, monetary logs, and Reg CC holds.
  • Maintain cash‑drawer limits and meet daily balancing standards; report cash outages to management.
  • Accept and verify customer deposits, cash checks, and process lower‑value transactions within authorized limits; obtain supervisor approval for transactions that exceed limits.
  • Perform special services such as selling official checks, processing cash advances and loan payments, completing stop payments and cardholder claim statements, and redeeming savings bonds with accuracy.
  • Continue professional development through training, seminars, and professional association membership.
  • Comply with audit policies and procedures applicable to this position.
  • Perform duties in compliance with applicable laws and regulations, including the Bank Secrecy Act (BSA) and related anti‑money‑laundering statutes.
  • Process collection items such as dealer drafts and foreign items.
• Team Relations
  • Maintain a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
  • Contribute to a collaborative team environment and participate in proactive efforts to achieve departmental and company goals.
  • Assist with opening and closing duties.
• Additional Functions
  • Participate in special projects as assigned.
  • Comply with all safety policies, practices, and procedures; report unsafe activities to a supervisor or Human Resources.
  • Perform additional duties as directed.

Requirements

• High School diploma or equivalent (required).
• Minimum 6 months cash handling or customer service experience (preferred).
• Proficient in typing, 10‑key calculator, and data entry.
• Excellent oral and written communication skills.
• Completion of Southside Bank instructor‑led classes: New Employee Orientation, Teller Training, Teller Advanced, and Professional Teller.

Physical Requirements

• Sedentary work with occasional manual dexterity for handling items.
• Must remain stationary for approximately 75 % of the time while operating a computer and related office equipment.
• Frequent movement within the branch to assist customers, access machinery, and process cash.
• Ability to transport up to 25 lb of coin 5–25 ft up to five times per day.
• Work in a well‑lit, heated and/or air‑conditioned indoor office with moderate noise levels.

Benefits

• 401(k) with a match for employees who work 1,000+ hours in a year.
• Workplace wellness programs.
• Employee assistance programs.
• Tuition reimbursement.

Pay

$16.00 per hour, with additional compensation for experience.