Teller I - Part Time

About the role

This position is responsible for providing exceptional service to bank customers by conducting appropriate transactions and meeting customer needs through referrals to appropriate bank departments.

Responsibilities

• Explains, promotes, and sells products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks.
• Cross-sells additional bank products and directs customers to representatives for new accounts or investing needs.
• Receives checking and savings deposits: verifies cash and endorsements, receives proper identification for cash back, and issues receipts.
• Identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulation requirements; completes Hold Notices when necessary.
• Cashes checks and pays out money after verification of signatures and customer balances; processes savings withdrawals.
• Enters transactions into computer and issues computer-generated receipts.
• Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Accepts loan payments: verifies payment amount and issues receipts.
• Buys and sells currency from the vault while ensuring teller drawer cash limits are not exceeded according to Teller Policy guidelines.
• Receives FICA payments: verifies deposit coupons are properly completed and checks are made payable to the “Bank”.
• Follows procedures for removing accounts from dormancy and places holds on accounts for uncollected funds unless pre-approved by Officer/Supervisor.
• Balances drawer daily, including periodic batching of cashed checks.
• Counts and balances cash in automated teller machines and night depository; counts and rolls loose coins.
• Enters required information into Vertex for Currency Transaction and Log Entry Reports.
• Attends weekly sales meetings and monthly community bank meetings.
• Handles customer complaints and escalates issues to supervisor as needed.
• Recommends to supervisor possible methods to improve the department.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures, including Teller Policy.
• Dresses professionally.

Requirements

• High school diploma or GED required.
• Cash handling, sales, or customer service experience preferred.
• Prior teller experience preferred.

Skills

• Basic mathematical skills.
• Exceptional customer service skills.
• Good problem-solving and decision-making skills.
• Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, balancing customer satisfaction with bank exposure to loss or fraud.
• Ability to work in a fast-paced environment and handle pressure.
• Strong communication skills (written, verbal, and non-verbal).
• Ability to use email, phone, and other communication tools.
• Dependable with adherence to timelines and schedules.

Location: Frisco-Lebanon