Teller I,II,III (Chula Vista)

About the Role

This position is accountable for providing exceptional service with a focus on processing transactions, member requests, and referring financial products and services. The role adheres to the credit union’s policies, procedures, and quality service standards.

This position reports directly to the Branch Supervisor or Assistant Branch Manager. No employees report directly to this position.

Responsibilities

• Processes member transactions and performs account file maintenance.
• Handles member issues and identifies cross-selling opportunities, referring members to Personal Financial Representatives.
• Meets or exceeds established monthly and annual sales and service goals.
• Maintains thorough knowledge of all products, services, policies, and procedures.
• Ensures compliance with daily cash drawer balancing and limits.
• Identifies and reports questionable or suspicious transaction activity to management.
• Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union.
• May serve as back-up to Personal Financial Assistant.
• Assists with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications, and other tasks as assigned.
• Knowledgeable on all FSCC Policies and Procedures unique to a Service Center environment, including transaction processing, hold requirements, and service standards.
• Processes transactions accurately and timely, greets members with a friendly demeanor, and ensures sales and service goals are met.
• Adheres to cash, key, dual control policies, and security and robbery procedures.
• Complies with all other credit union policies and procedures.

Qualifications

The Eight Superpowers

• Provides leadership through modeling behaviors and bringing forward new ideas.
• Demonstrates empathy, self-reflection, and emotional intelligence.
• Practices active listening in communications with others.
• Demonstrates grit by persisting to achieve goals and address obstacles.
• Models intrinsic motivation; self-driven to meet objectives and build relationships.
• Applies creative problem-solving to navigate barriers and meet goals.
• Shares diverse perspectives and values differences in others.
• Actively seeks out and respects differences in values, ideas, and priorities.
• Believes a diverse workplace is essential to success and fosters inclusion.

Other Qualifications

• A high school diploma or equivalent is desired.
• Teller I: Previous sales, member service, and cash handling experience in a financial institution is preferred.
• Teller II: 1 year of experience in a financial institution as a teller, plus proven success in sales, member service, and cash handling.
• Teller III: 3 years of experience in a financial institution as a teller, plus proven success in sales, member service, and cash handling.
• Excellent communication skills, sound judgment, and attention to detail.
• Previous experience with Microsoft Windows applications is preferred.
• Ability to appear for work on time, follow directions, interact effectively with coworkers, and accept constructive criticism.
• Occasional Saturday, Sunday, and evening shifts may be required.
• Ability to operate standard business machines such as computers, printers, fax machines, copiers, and telephonic devices.

Physical Requirements

• Ability to tolerate long periods of standing with occasional walking or sitting.
• Ability to use a keyboard, mouse, and other peripherals.

Work Environment

Work is primarily performed within an office setting, subject to standard background noise found in an office environment.

Pay

• Teller I: $19.00 - $21.05 per hour
• Teller II: $20.00 - $23.13 per hour
• Teller III: $21.00 - $25.96 per hour