Teller I
About the role
Rogue Credit Union is a member-owned, not-for-profit financial cooperative in the Rogue Valley, serving select Oregon, California, and Idaho counties. The Assistant Branch Manager oversees this role.
Essential Functions & Responsibilities
Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes etc., as directed.
Demonstrates a basic understanding of financial transactions and processes. Possesses knowledge of Rogue's products and services.
Responds to member's requests, problems, and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.
Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.
Promotes a culture of deepening participation by effectively cross selling credit union products and services to meet the member's needs.
Accurately maintains and balances cash drawer and daily transactions, ATM's, vault, cash/coin vaults, dispense machines, etc. Completes branch specific opening and closing duties.
Proactively performs other duties as needed or assigned.
Knowledge and Skills
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills: Good communication and listening skills: ability to multi-task, operate 10 key calculators, must have good computer and keyboarding, and cash handling skills. Must demonstrate attention to detail and accuracy in their work.
Physical Requirements
Some lifting required (up to 30 pounds), continuous standing and walking.
Finger dexterity.
Occasional talking and hearing in person and on the telephone.
Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.
Work Environment
Normal workday with occasional overtime.
Will require working Saturdays and a rotating, flexible schedule.
Exposed to potentially hazardous conditions, i.e., robbery.
Travel to other Rogue Credit Union regions may be required.