Teller I

About the role

As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Responsibilities

• Processes financial transactions promptly and accurately
• Strictly adheres to all bank policies and procedures
• Prioritizes client demands
• Provides impeccable customer service
• Communicates professionally with all clients and colleagues
• Upholds understanding of all banking products and services, along with company systems and procedures
• Participates in job specific training, various bank training programs such as customer service, and complies with BSA, AML and all bank policies and procedures as required
• Performs other duties as assigned
• Actively participates in the Customer Service First program and supports the values of the organization

Requirements

• Self-starting team player
• High school diploma or GED
• Any of the following:
  • Bachelor's Degree
  • 6 months previous teller experience within the financial institution industry
  • 6 months previous cash handling experience (including balancing a cash drawer) in a retail customer service environment
• Ability to maintain high level of confidentiality
• Computer proficiency and familiarity with Microsoft programs
• Impeccable written and oral communication skills
• Comfortable working in a fast-paced environment with frequent interruptions and little to no supervision
• Ability to work flexible hours and/or extended hours as business requires
• Periodic travel to Abilene or other Bank Regions for training
• Saturday hours and holiday hours may be required based on branch location's hours of operation

Physical demands

• Position can be mentally and physically stressful
• Requires standing for most of the work day
• Requires lifting, carrying, or moving heavy boxes or bags of currency and coin weighing up to 60 pounds

Preferred qualifications

• Bilingual in English and Spanish