Teller I

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path.

About the role

Handles all phases of teller duties, including deposits, withdrawals, check cashing, loan payments, etc. Is cross-trained in and is able to perform personal banking activities consisting of offering a full range of banking products and services as well as providing efficient and quality customer service.

Responsibilities

• Handles multiple transaction types such as accepting checks for cash and deposit, verifying cash, endorsements, and issuing receipts; accepts deposits including bulk coin/currency, savings and checking deposits, issues cashier checks, and currency orders and shipments
• Maintains proper cash levels in drawers and is responsible for keeping cash secure
• Responsible for daily balancing of cash drawer
• Responsible for handling over/short account in acceptable approved manner
• Responds to clients’ needs and inquiries in a courteous and friendly manner
• Ability to balance ATM, Vault, Coin and cash GL Accounts
• Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering
• Refers customers to an internal team of experts when additional financial goals and needs are recognized
• Educates clients on bank technology, such as mobile and online banking, ATM and ITM
• Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks
• Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
• Assists with online banking initial enrollment & assists clients via Q2 Assist
• Identifies additional client needs and makes recommendations through proactive conversations with clients: defines features and benefits of products/services, as well as provides customers with information on rates, service charges, restrictions and other related information
• Performs check backs
• Assists in opening and closing the branch, following procedures set by corporate security
• Performs other miscellaneous duties as assigned

Requirements

• Strong math and problem-solving skills
• Excellent interpersonal and customer service skills with the ability to cross-sell products and services
• Must maintain confidentiality of client transactions and bank records
• Team-oriented, possess a positive attitude and work well with others
• Strong oral and written communication skills
• Ability to operate standard office equipment, such as computer work stations, typewriters, calculators, and copier
• Ability to prioritize; handle multiple tasks; and work independently
• Strong organizational skills and detail-oriented with high degree of accuracy
• Thorough knowledge of bank operations, products, and services offered at the bank
• Knowledge of banking laws and regulations including the Bank Secrecy Act

Qualifications

• High school diploma or equivalent
• Minimum one year banking experience required
• Customer service experience required
• Experience working in an environment with individual and team goals preferred

Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel
• Google Suite
• IBS
• Salesforce

Benefits

• Annual paid volunteer time off
• Charitable-matching opportunities