Teller-Havre de Grace

About the role

Where Banking Feels Like Belonging At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.

Responsibilities

• Process a variety of member transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, bond redemption, loan payments, cash advances, transfers and issuing monetary instruments.
• Set up cash machines and supplies for daily operations.
• Professionally and courteously greet members and process member transactions in accordance with established credit union procedures and within cash and check authority limits.
• Enter member transactions into software applications and handle member transactions accurately and within defined limits of Teller Performance Standards to include: Performance expectations; Accuracy guidelines; Check and transaction authority limits.
• Accurately perform transactions and balance daily activities including: Verifying all work before disbursing to member and repeat transaction to member. Reviewing transaction data to avoid posting inaccurate transactions. Using system in and out cash calculator to record transactions. Communicating questions or problems experienced to supervisor in a timely manner. Adhering to operational policies and procedures.
• Perform teller and branch settlement activities including: Processing night deposit transactions in accordance with established procedures. Verifying cash drawer, organizing work and completing appropriate tracking logs. Reconciling fee and transaction entries and participating in branch end of day settlement process. Assisting in ATM settlement.
• Protect member sensitive information and identify potential elder abuse, counterfeit bills, fraudulent checks and other scams.
• Develop and maintain current knowledge of credit union products and services and refer member to appropriate products, services, and/or credit union department or individual as appropriate for member interaction. Meet performance expectations measured outlined in our Teller Performance Standards.
• Perform other similar or related duties, as directed.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Minimum six months customer service required; six months of cash handling preferred.
• Knowledge, Skills and Abilities: Knowledge of financial institution procedures preferred, basic principles of debits and credits, personal computer and software applications, and business office equipment, commercial mathematics and data entry. Requires good interpersonal, interaction, organization and oral communication skills. Must have the ability to work as part of a team and be comfortable in a multi-tasked, fast-paced environment.