Teller- Green Hills

About the role

The Teller position at Empower FCU is a frontline representative responsible for providing accurate and friendly service for financial transactions and banking needs. Key responsibilities include member transaction processing, product and service engagement, leadership and team collaboration, accuracy and compliance, and professional development.

Responsibilities

• 25% Member Transaction Processing: Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments.

• 25% Product & Service Engagement: Engage members to identify opportunities and educate them about Credit Union products and services, cross-selling products like deposit accounts, loans, and services from corporate partners.

• 20% Leadership & Team Collaboration: Exhibit leadership by setting a positive example, fostering an inclusive work culture, and encouraging mutual support and assistance.

• 20% Accuracy & Compliance: Maintain accuracy with member transactions and cash handling, adhere to policies and procedures, and ensure compliance with audit requirements and branch employee performance standards.

• 5% Professional Development & Knowledge: Stay informed about Credit Union policies, security procedures, compliance, and consumer protection laws, participate in branch meetings, and stay current on changes through available communication channels.

• Additional Duties: Availability to work flexible hours, including Saturdays, and at different branch locations as needed. Perform all other duties as assigned.

Requirements

Experience: 1 to 3 years of related experience in banking, customer service, sales, or cash handling. Education: A high school diploma or GED is required. Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Ability to be inclusive and work with a diverse team and clientele is a must. Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information, and solicit cooperation. Being able to receive constructive feedback and work towards effective change is also a necessity. Other Skills: Proficiency with operating a 10-key calculator and computer. High level of accuracy in data entry and transaction processing. Comfortable using communication tools such as e-mail, Teams, and texting.

Qualifications

The ideal candidate will have a positive attitude, a strong work ethic, and a passion for helping others. They should be able to handle multiple tasks simultaneously, prioritize effectively, and maintain a calm demeanor under pressure. Proficiency with Microsoft Office Suite is preferred.

Skills

Proficiency with operating a 10-key calculator and computer. High level of accuracy in data entry and transaction processing. Comfortable using communication tools such as e-mail, Teams, and texting.

Benefits

Empower FCU offers excellent benefits including medical and dental insurance, a 401K with employer match, holiday pay, paid time off, and more!

Pay

The hourly pay range for this position is: $18.09-$27.14

Schedule

This position requires availability to work flexible hours, including Saturdays, and at different branch locations as needed.