Teller - GreatAmerica Bank - Hiawatha Location

Position Summary

The Teller is responsible for processing customer transactions, maintaining cash and ATM controls, and completing required daily, weekly, and monthly operational activities. This role ensures accuracy, compliance, and security in all teller and branch capture activities while supporting branch operations through reporting, reconciliation, and proper documentation.

Primary Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, check orders, and related services.
• Balance individual cash drawer daily and resolve discrepancies promptly.
• Follow established cash handling, dual-control, and security procedures at all times.
• Aid in daily opening and closing teller procedures, including securing cash, drawers, and work areas.
• Run daily Branch Capture work, confirm capture completion, and secure work in accordance with bank procedures.
• Assist in processing and balancing ATM and night deposit activity using dual-control procedures.
• Identify and escalate transaction issues, system concerns, or customer questions to appropriate branch staff.
• Complete required compliance documentation related to teller transactions, including internal Currency Transaction Reports (CTRs), as needed.
• Provide professional, courteous customer service while maintaining confidentiality of customer information.
• Maintain a clean, organized, and well-stocked teller workstation.

Compliance & Controls

Adhere to all bank policies, procedures, and internal control standards. Maintain confidentiality of customer and bank information at all times.

Qualifications

• A high school diploma or equivalent required.
• Customer service, retail, or cash-handling experience preferred.
• Prior banking or teller experience helpful but not required.
• Ability to learn banking systems, procedures, and controls through on-the-job training.

Skills & Abilities

• Basic cash handling and transaction processing skills.
• Strong attention to detail and accuracy.
• Ability to follow established procedures and security requirements.
• Basic computer proficiency and ability to learn banking systems.
• Ability to manage routine daily tasks and meet deadlines.
• Ability to identify errors and escalate appropriately.

Bank Positions

These roles typically require working onsite during branch operating hours.

Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off
• Health, Wellbeing, And Family Planning Benefits
• Tuition Assistance
• Networking Opportunities
• Literacy Development Opportunities

Perks

• Service Awards
• Business casual environment
• Strong organizational culture focused on our greatest asset: you!