Teller - Fulltime

About the role

The Teller at State Bank Financial serves as the primary point of contact for customers, handling a variety of transactions and maintaining a high level of customer service. This role requires a combination of excellent customer service skills, attention to detail, and adherence to compliance regulations.

Responsibilities

• Welcomes customers with a warm smile and uses their name, providing exceptional service.
• Processes transactions including checking, savings, loan, credit card, and money orders.
• Maintains and balances cash drawers and vaults daily.
• Identifies customer needs and recommends appropriate products or services.
• Follows security and internal control procedures, reporting suspicious activities.
• Performs duties such as currency verification, report auditing, and account management.
• Trains new associates and explains policies and procedures.
• May serve as a vault teller, performing additional duties like counting and sorting currency.
• Manages customer portfolios, acquiring new customers, and increasing product usage.
• Interviews customers for new accounts and consumer loans, ensuring compliance with regulations.

Requirements

• High school diploma or equivalent, with coursework in or degree in business and/or finance preferred.
• Customer service experience required.
• Ability to handle time pressures, multi-task, and prioritize requests.
• Effective problem-solving and organizational skills.
• Basic mathematical and computer skills.

Qualifications

• Respectful and cooperative working relationships.
• Strives to solve issues raised by customers.
• Understands job requirements and responsibilities.
• Keeps informed on job methods, skills, and techniques.
• Works to meet prospect/customer needs and closes deals effectively.
• Able to make thoughtful decisions and seek input from others.
• Shares information, expresses ideas clearly, listens actively, and keeps all parties informed.
• Treats co-associates with respect and integrity, demonstrating humility.
• Sets new challenges and participates in learning and development opportunities.
• Builds and maintains customer relationships.

Skills

• Effective problem-solving skills.
• Strong computer skills.
• Basic mathematical skills.
• Effective communication skills.

Benefits

State Bank Financial offers an outstanding benefits package, including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible scheduling, including a Saturday rotation.