Teller- Full Time

Essential Functions

• Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
• Assist customers and visitors with questions, problem resolution, and other needs
• Proactively engage with customers to understand needs and inform them of product/service features and benefits
• Refer customers to appropriate team member for complex requests or products/services
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
• Work evening hours and weekends as scheduled, assigned, or necessary
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Qualifications

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment