Teller- Full Time

About the role

Northwest Tellers play a crucial role in our retail network, often having the most direct interaction with our customers.

Responsibilities

• Achieve financial wellness activity goals, including identifying referral opportunities and contributing to overall sales performance.
• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand their needs and inform them about product/service features and benefits.
• Refer customers to appropriate team members for complex requests or products/services.
• Engage with and greet customers, taking ownership to resolve any issues or concerns.
• Balance teller drawer daily and participate in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and other devices, as needed.
• Deliver on our North(west) star experience and champion customer’s financial wellness through exceptional customer interactions.
• Complete educational training as assigned and self-educate using bank-designed programs and applications.
• Have general knowledge of all office systems and software, perform maintenance, and possess in-depth knowledge of bank products, services, and digital offerings.
• Adhere to security and dual control processes.
• Participate in branch opening and closing tasks as needed.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed.
• Work evenings and weekends as scheduled, assigned, or necessary.
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations.
• Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency.
• Work as part of a team.
• Work with on-site equipment.

Qualifications

• High School Diploma or equivalent preferred.
• Cash handling experience preferred.
• Customer service experience preferred.
• Banking and/or retail experience preferred.