Teller - Full-time

Essential Functions

• Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals
• Assist customers and visitors with questions, problem resolution, and other needs
• Proactively engage with customers to understand needs and inform them of product/service features and benefits
• Refer customers to appropriate team member for complex requests or products/services
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed
• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications
• Complete educational training as assigned and self-educate using bank designed programs and applications

Qualifications

• High School Diploma or equivalent preferred
• Cash handling experience preferred
• Customer service experience preferred
• Banking and/or retail experience preferred

Knowledge, Skills, & Abilities

• Establish effective working relationships among team members and participate in solving problems and making decisions
• Present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of computers and the Teller System

Pay

The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.