Teller - Full-Time

When you join the Members 1st team, you become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It’s an exciting time for us as we continue to grow, and we hope you’ll choose to grow along with us. We strive to provide the absolute best for our associates, offering fantastic healthcare, paid benefits, opportunities for professional advancement, work-life balance, and a place where you are accepted and respected for your individuality.

About the role

The Teller position provides accurate and efficient processing of members' financial transactions to ensure high levels of member satisfaction and maintain accurate record keeping of member accounts. This role contributes to sales goal attainment by identifying members’ product and service needs. You’ll follow established processes and procedures to resolve member issues, facilitate transactions, promote Members 1st services, and support general branch operations. The position involves moderate supervision, balancing procedures, end-of-day tasks, and educating members on credit union products and services.

Responsibilities

• Process members' financial transactions accurately and efficiently
• Maintain accurate record keeping of member accounts
• Identify and promote credit union products and services to meet member needs
• Follow established processes and procedures to resolve member issues
• Perform balancing and end-of-day procedures
• Support general branch office operations and processing
• Educate members on credit union products and services

Skills

• Decision making within established procedures
• Normal courtesy and tact
• Strong communication and interpersonal skills
• Thorough knowledge of credit union products, services, policies, and procedures
• Familiarity with PCs and applicable software
• Effective knowledge of accountability and self-management
• Teamwork and leadership abilities
• Innovation and problem-solving skills

Working Conditions

• Ability to communicate effectively in English, both orally and in writing
• Ability to receive information and hear sounds at normal speaking levels under normal branch conditions
• Visual ability to prepare and analyze data, view a computer terminal, and perform extensive reading
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to stand or sit for extended time periods
• Ability to work extended evening and weekend hours and travel to other locations for coverage
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull, or move objects

Requirements

Requirements to be considered for Teller I Level:

• 0-1 year of progressive retail financial or customer service experience

Requirements to be considered for Teller III Level:

• Minimum of 3 years of retail banking or credit union experience, including cash handling, customer service, and understanding of financial services regulatory policies and compliance
• Minimum of 2 years of financial experience identifying and promoting products and services to meet member/customer needs

Education: General and business knowledge equivalent to a high school diploma.

Pay

The minimum salary for this position is $17.50+/hr, with potential for higher compensation based on experience, skills, education, and location.

About Us

At Members 1st, we value diversity, inclusion, and belonging, and we look for individuals who believe in the philosophy of WE > me. Our mission is to serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our vision is to grow our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones. Our core values include delivering unparalleled experiences, being servant leaders, ensuring financial safety and sound stewardship, and fostering a sense of faM1ly.