Teller - Float

Job Summary

The Teller Float will serve as support at various locations within the designated market and interacts with various management teams to ensure that productivity is at an optimum level and that staffing and service levels are met. Responsible for providing excellent customer service, accurately and efficiently processing daily transactions for customers, and making referrals of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships.

Essential Functions

• Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities.
• Provide a friendly, accurate, knowledgeable, and professional customer experience.
• Perform basic teller transactions.
• Accurately and efficiently process transactions within the limitations of standard bank and teller policies and procedures.
• Identify needs-based opportunities and make referrals primarily to the Bankers and also to other areas of the corporation to fully meet customers’ financial needs.
• Complies with bank operations and security procedures.
• Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
• Scan work for image branch capture in a timely manner according to procedure.
• Complete any other branch-specific responsibilities as assigned.
• Consistent use of good judgment to protect customers and INTRUST Bank.

Education and Experience

• A high school diploma or equivalent is required.

Required Skills and Knowledge

• Strong communication and listening skills.
• Detail oriented.
• Knowledge of basic math.
• Strong interpersonal skills.
• Service oriented.

Required Licenses and/or Certifications

• A valid driver’s license.

Physical Demands

• Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking.
• Occasional lifting up to 50 lbs., ability to stoop and bend.

Working Conditions

• Normal office conditions in a variety of INTRUST locations, as needed.