Teller - Float

About the role

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You'll find an environment where you're encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

Job Summary

The Teller Float will serve as support at various locations within the designated market and interacts with various management teams to ensure that productivity is at an optimum level and that staffing and service levels are met. Responsible for providing excellent customer service, accurately and efficiently processing daily transactions for customers, and making referrals of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST's character qualities.

Essential Functions

All expectations described in the job description's essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Ensure excellent customer satisfaction and service quality according to INTRUST's Character Qualities.
• Provide a friendly, accurate, knowledgeable, and professional customer experience.
• Perform basic teller transactions.
• Accurately and efficiently process transactions within the limitations of standard bank and teller policies and procedures.
• Identify needs-based opportunities and make referrals primarily to the Bankers and also to other areas of the corporation to fully meet customers' financial needs.
• Complies with bank operations and security procedures.
• Consistent use of good judgment to protect customers and INTRUST Bank; protect the integrity of bank documents and customer confidentiality.
• Scan work for image branch capture in a timely manner according to procedure.
• Complete any other branch-specific responsibilities as assigned.
• Consistent use of good judgment to protect customers and INTRUST Bank.

Education and Experience

• High School diploma or equivalent is required.

Required Skills and Knowledge

• Strong communication and listening skills, detail oriented, knowledge of basic math, strong interpersonal skills, and service oriented.
• Must be open to working a flexible schedule at a variety of locations not only from day-to-day, but also open to the possibility that working at and traveling to multiple locations within a day may be required as determined by business need.
• Must have reliable transportation to work in multiple locations.
• Must be able to utilize multiple Microsoft Office products and web-based applications simultaneously.

Required Licenses and/or Certifications

• Valid driver's license.

Physical Demands

• Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking.
• Occasional lifting up to 50 lbs., ability to stoop and bend.
• The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions

Normal office conditions in a variety of INTRUST locations, as needed.