Teller - Fitchburg, MA Part-Time

About the role

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence, and helping members achieve their financial goals.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments, and check cashing, as well as assist with end-of-day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members, building strong business relationships, and educating and cross-selling appropriate products and services.
• Adhere to all DCU policies and procedures, including security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Pay

$20.00/hour

Schedule

Monday - Friday 11:30a - 3:30p, Alternating Saturdays 8:30a-3:30p (25 hours)

Benefits

• Traditional medical, dental, and vision coverage.
• Generous 401(k) match.
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually.
• Paid federal holidays.
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria).