Teller - FineMark

About the role

FineMark Bank & Trust, a division of Commerce Bank, provides exceptional service in banking, trust, and investments, fostering long-lasting client relationships. Our culture is grounded in integrity, teamwork, and an entrepreneurial spirit, where associates are empowered to contribute and serve with purpose. We emphasize thoughtful innovation, sound decision-making, and delivering the highest level of service to our clients.

Responsibilities

• Perform a wide variety of teller transactions in an efficient, courteous, and professional manner, in compliance with federal and state banking regulations and established Bank policies and procedures.
• Determine and meet clients’ needs by offering additional services by referring to other professionals within the Bank.
• Aid other bankers in developing and fostering long-term banking relationships.
• Respond to client inquiries and work with others in the banking office to resolve client concerns.

Requirements

• Consistently provide an excellent level of service in all client interactions and ensure all teller transactions are accurate and completed in a timely, efficient manner.
• Promptly address any client concerns or inquiries to achieve a satisfactory resolution or answer.
• Based on client needs, refer clients to other professionals within the Bank to offer additional banking, wealth management, and lending services.
• Provide account research, account maintenance, and online banking/bill-payment assistance, as well as opening checking/savings accounts.
• Answer incoming calls in a courteous and professional manner, answering inquiries and/or directing callers to the appropriate area for assistance.
• Prepare all documents for encoding, balancing, and processing, and balance currency, coin, and checks daily, reporting any discrepancies.
• Handle cash shipments to/from Federal Reserve or other offices, prepare currency transactions and suspicious activity reports, as required, and perform other client services such as wire transfers and address changes.
• Maintain banking logs and records according to Bank policy, perform debit card and check ordering tasks, and update banking logs and records according to Bank policy.
• Perform other duties as assigned.

Qualifications

• Strong mathematical and analytical skills.
• Ability to make decisions with limited supervision.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and align with our culture and Core Values.
• Basic level proficiency with Microsoft Word, Excel, Teams, and Outlook.

Skills

• Strong mathematical and analytical skills.
• Ability to make decisions with limited supervision.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and align with our culture and Core Values.

Benefits

The candidate selected for this position may be eligible for the following employment benefits:

• Employer-sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.

Pay

Competitive salary based on experience.

Schedule

Full-time position.