Teller - East Texas - Part Time

About the role

The Teller is a front-line ambassador for Credit Union of Texas, responsible for accurately and efficiently processing member financial transactions while delivering an exceptional, personalized service experience with every interaction.

Responsibilities

• Accurately and efficiently process member transaction requests, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and cashier's checks.
• Deliver an 'unexpected experience' by providing consistently outstanding service to internal and external members with every interaction.
• Balance cash drawer and transactions daily in accordance with established procedures; research and resolve discrepancies promptly.
• Greet members warmly, listen actively to identify financial needs, and provide accurate information about CUTX products, services, and account features.
• Identify member financial needs through conversation and review of account activity, and recommend appropriate CUTX product and service solutions.
• Meet or exceed individual sales and service goals (referrals, product recommendations, member satisfaction) established by branch leadership.
• Refer members to Member Service Representatives, Loan Officers, or other CUTX specialists when needs extend beyond the Teller's scope.
• Remain compliant with all applicable financial regulations, including BSA/AML, OFAC, Regulation CC (funds availability), USA PATRIOT Act/CIP, and CUTX privacy and security policies.
• Identify and escalate suspicious activity, potential fraud, elder financial exploitation, and any transaction that triggers Currency Transaction Report (CTR) or Suspicious Activity Report (SAR) review thresholds.
• Protect member non-public personal information (NPI) and other sensitive information by maintaining confidentiality and adhering to CUTX's privacy policy.
• Safeguard keys, combinations, documents, records, cash, and negotiable items in accordance with dual-control and other security procedures.
• Follow opening, closing, and cash-handling procedures, including cash limits and overage/shortage reporting.
• Use CUTX-approved core banking, teller capture, and member-needs tools accurately and efficiently.
• Participate in pilots of CUTX-approved AI tools that support transaction accuracy, member-needs identification, and knowledge lookup; provide feedback and adopt approved enhancements.
• Complete all assigned compliance, product, and AI training within required timeframes.

Qualifications

• High school diploma or General Education Degree (GED) required.
• Minimum six (6) months of similar or related experience (cash handling, retail, customer service, or financial services).
• Prior teller, cashier, or financial services experience preferred.
• Prior credit union or community bank experience preferred.
• Bilingual English / Spanish preferred.

Skills

• Goal-oriented and self-motivated to meet sales and service expectations.
• Service-oriented with a genuine interest in helping members.
• Strong attention to detail and problem-solving ability, particularly with numbers and cash handling.
• Strong active listening skills to identify member needs.
• Strong written and verbal communication skills.
• Able to multitask, prioritize, and adapt in a fast-paced, consistently changing environment.
• Team-oriented with the ability to work collaboratively in a branch setting.
• Basic mathematical ability — comfort with figures, percentages, and balancing.
• Working knowledge of (or willingness to learn) BSA/AML, OFAC, Reg CC, USA PATRIOT Act/CIP, and CUTX privacy requirements.
• Proficiency with standard office technology and the ability to learn CUTX core banking and teller systems.

Core Competencies

• Member Centricity: Advanced - The Teller is the most frequent face-to-face point of contact CUTX has with members; tone, accuracy, and warmth directly shape member loyalty.
• Operational Discipline: Advanced - Every transaction must be processed accurately and the cash drawer must balance; documentation and procedure adherence are non-negotiable.
• Compliance Orientation: Intermediate - BSA, OFAC, Reg CC, and CIP are applied in daily work; the Teller must recognize triggers and escalate appropriately.
• Risk Awareness: Intermediate - The Teller is a primary line of defense against fraud, elder exploitation, and suspicious activity at the branch.
• Communication: Intermediate - The Teller communicates clearly and respectfully with members of all backgrounds and explains products and procedures in plain language.
• Sales & Needs Identification: Intermediate - The Teller is expected to surface member needs and recommend appropriate CUTX solutions to support branch growth.
• AI Literacy: Foundational - The role uses AI-assisted prompts and knowledge tools (Tier 2) and is responsible for human-in-the-loop review on every member-facing output.