Teller (Client Services Representative), VARIOUS LOCATIONS, St. Joseph County, IN

Position Summary

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

Essential Requirements

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Buils client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (ie., balancing the ATM, vault and end of day work).

Non-essential Functions

• Performs all other duties as assigned.

Experience/Skills

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Able to cross-sell bank products and services.
• Able to work evenings and weekends based on banking center needs.
• Able to communicate in another language is a plus.
• Good organizational skills.
• Able to work in a team atmosphere.
• Able to stand for prolonged periods of time.
• Able to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Able to handle multiple tasks in a fast-paced environment.

Education

• High School Diploma/GED required.

Travel Requirements

• Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).

Physical Demands

• Sit, stand and walk.
• Use hands and fingers to operate keyboard and other office equipment.
• Reach with hands and arms.
• Talk or hear.
• Sometimes stoop or kneel.
• Lift and/or move up to 10 pounds.

EQUIPMENT

• MS Office PC, fax, phone and standard office equipment.