Teller - Branch Float - Asheville

General Summary

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions, and meeting established sales referral goals for Credit Union products.

Essential Functions

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism.
  • Time: 40%
• Meet established sales referral goals as assigned by Branch Manager.
  • Time: 35%
• Open and close the branch and perform general account maintenance.
  • Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner.
    • Time: 25%

Education

High school diploma or equivalent.

Experience

• Minimum of one year cash handling preferred
• Minimum of one year customer service experience required

Knowledge, Skills and Abilities

• Honesty and integrity
• Basic knowledge of math
• Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet
• Ability to interact with members in a positive, professional manner
• Strong belief in and commitment to quality customer service
• Ability to enjoy dealing with a wide variety of people
• Knowledge of Credit Union products and services
• Ability to engage members in conversations to increase product penetration
• Self-motivated with demonstrated referral skills

Required Competencies

• Problem Solving
• Drive for Results
• Time Management
• Dealing with Ambiguity
• Demonstrates Courage
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen
• Mental Requirements
• Ability to analyze member accounts to determine needs
• Understanding of banking regulations, Credit Union systems and procedures
• Ability to work under pressure
• Proven problem-solving abilities
• Ability to concentrate in a multi-task environment
• Ability to maintain a positive attitude and professional image
• Capable of empathizing with members, being patient and caring

Tools and Equipment Used

• All available general office equipment as needed
• All available computer software and hardware as needed
• Cash dispense machine
• Drive-thru equipment

Working Relationships/Contacts

• Daily, personal contact with Credit Union members
• Daily, personal/written/phone contact with Credit Union staff
• Daily, personal/written/phone contact with Credit Union managers

Physical Demands

• Work involves standing for long periods of time and the need to have mobility throughout the Credit Union
• Potential for eyestrain from reading the computer screen
• Manual dexterity is critical when handling cash and working with Branch Services equipment
• Increased workload during busy times may cause increased stress levels
• Able to lift 50 pounds needed when lifting coin bags

Working Conditions

• Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited
• Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.)
• No known environmental hazards are encountered in normal performance of duties
• Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings

External

• This position will require travel to branches with the region

EEO/Vets/Disability

Equal Opportunity Employer: Veterans & Individuals with Disabilities