Teller - Branch Float - Asheville

About the role

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products.

Responsibilities

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism. (Time: 40%)
• Meet established sales referral goals as assigned by Branch Manager. (Time: 35%)
• Open and close the branch and perform general account maintenance; maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner. (Time: 25%)

Requirements

Education: High school diploma or equivalent.

Experience: Minimum of one year cash handling preferred; Minimum of one year customer service experience required; Sales or referral experience with proven results.

Qualifications

Knowledge, Skills and Abilities: Honesty and integrity; Basic knowledge of math; Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet; Ability to interact with members in a positive, professional manner; Strong belief in and commitment to quality customer service; Ability to enjoy dealing with a wide variety of people; Knowledge of Credit Union products and services; Ability to engage members in conversations to increase product penetration; Self-motivated with demonstrated referral skills; Valid driver’s license required.

Required Competencies: Problem Solving; Drive for Results; Time Management; Dealing with Ambiguity; Demonstrates Courage; Interpersonal Savvy; Customer Focus; Integrity and Trust; Self-Development; Business Acumen.

Mental Requirements: Ability to analyze member accounts to determine needs; Understanding of banking regulations, Credit Union systems and procedures; Ability to work under pressure; Proven problem-solving abilities; Ability to concentrate in a multi-task environment; Ability to maintain a positive attitude and professional image; Capable of empathizing with members, being patient and caring.

Tools and Equipment Used: All available general office equipment as needed; All available computer software and hardware as needed; Cash dispense machine; Drive-thru equipment.

Working Relationships/Contacts: Daily, personal contact with Credit Union members; Daily, personal/written/phone contact with Credit Union staff; Daily, personal/written/phone contact with Credit Union managers.

Physical Demands: Work involves standing for long periods of time and the need to have mobility throughout the Credit Union; Potential for eyestrain from reading the computer screen; Manual dexterity is critical when handling cash and working with Branch Services equipment; Increased workload during busy times may cause increased stress levels; Ability to lift 50 pounds needed when lifting coin bags.

Working Conditions: Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited; Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc.); No known environmental hazards are encountered in normal performance of duties; Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. External – This position will require travel to branches with the region.