Teller Bilingual

Customer Service Centers

• NSCSC – 754 NW Loop 410 Suite 102
• ESCSC – 4525 Rigsby Suite 112
• WSCSC – 803 Castroville Rd Suite 406
• SSCSC- 660 SW Military Dr. Suite X

Tasks And Responsibilities

• Accurately collects, processes, and safeguards all customer payments (cash and checks) from external and internal customers through the Window Payment System in a timely fashion.
• Ensures the accurate application of customer payments using an automated window payment system.
• Accurately processes all employee and company checks.
• Accurately processes cashier reimbursements.
• Accurately processes customer gift certificates.
• Accurately processes customer payments through the Angel Gift Program.
• Accurately collects and processes storeroom, garage/parking, and agency recovery payments.
• Maintains, secures, organizes, and straps currency throughout the day.
• Maintains, secures, and balances all checks accepted throughout the day.
• Balances and prepares daily Teller deposits by following all balancing procedures.
• Answers routine customer inquiries.
• Directs customers to appropriate departments for specialized services or CPS Energy website.
• Opens and closes the Teller Area according to the Start and End of Day procedures.
• Opens and closes the Live Chat virtual stations according to the Start and End of Day procedures.
• Maintains and Reports all Facility and Security concerns.
• Maintains all Safety Protocols and Procedures.
• Scans and emails customers’ documents.
• Provides customers agency assistance information and CPS Energy special program applications.
• Compiles and verifies all individual Teller deposits to send to our depository bank daily.
• Provides support to other Customer Service Centers as needed.

Minimum Skills

• Experience in cash handling activities.
• Candidates must be fluent in reading/writing in both Spanish and English.
• Possess a valid driver’s license with a history of a safe driving record per CPS Energy policies, procedures, safety standards, and applicable laws and regulations.
• Ability to effectively communicate (written and verbal) at all levels of the organization.
• Demonstrated ability to multi-task various critical work assignments proactively and independently in a fast-paced environment and in a professional manner.
• Ability to possess and maintain a high degree of accuracy.
• Consistently maintains a high degree of confidentiality and professionalism and communicates the importance of both to others.
• Ability to effectively use a calculator/10-key.
• Ability to work at all customer service centers as needed.
• Flexibility to work different works schedules and extended hours (overtime will be required).
• Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Must have a valid class C Texas Driver’s license with a favorable driving record.

Preferred Qualifications

• Banking experience
• Cash handling experience

Minimum Education

• High School Diploma or GED

Physical Demands

• Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.