Teller (Bend, OR)

About the role

The Enrichment Representative at OCCU assists members with financial transactions while delivering highly personalized and engaging member experience. This role proactively identifies members’ needs, recommends appropriate products and services, and ensures all interactions reflect OCCU’s commitment to enriching lives.

Responsibilities

• Greet members promptly, use their names, and provide personalized assistance
• Ask questions to understand member needs and suggest suitable products
• Process deposits, withdrawals, transfers, and loan payments accurately
• Keep cash drawers balanced; assist with vault and dispenser operations
• Maintain accurate records and comply with privacy and security standards
• Stay updated on OCCU products, procedures, and regulations, including BSA
• Work collaboratively to foster a positive, high-performing branch team

Requirements

• At least six months of relevant experience
• Excellent communication and member service skills
• Efficient in fast-paced, team settings
• Detail-oriented and accurate financial transactions
• Able to multitask and adapt to new priorities
• High school diploma, GED, or equivalent

Qualifications

• Bilingual skills, particularly Spanish (eligible for additional pay upon successful assessment)

Skills

• Financial services, banking, or a customer-facing role experience
• Bilingual skills, particularly Spanish

Benefits

OCCU offers a comprehensive compensation and benefits package designed to support your well-being and professional growth, including:

• Low-cost medical, dental and vision insurance
• 401(k) retirement plan with employer match
• Paid time off plus 13 paid holidays
• Tuition reimbursement for eligible education and training
• Company-paid long-term disability
• 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities

Pay

The hourly pay range for this role is $21.00–$23.00, depending on experience. Spanish-speaking candidates who pass a standardized language assessment are eligible for an additional $2.00 per hour.

Schedule

Full-time position.

Why Join OCCU

OCCU is committed to being an Equal Opportunity Employer and encourages applications from all qualified candidates. Individuals who are dedicated to delivering exceptional member service, have a passion for finance, and aspire to make a positive impact in the lives of others are encouraged to submit their applications.