Teller/Banker (HWY 90)

What You Will Do

• Deliver the first impression of the credit union to members, acting as a champion of Security Service products and services.
• Become an expert on checking and savings accounts, loans, credit cards, insurance services, and other offerings, promoting only those that meet members’ needs and support their financial success.
• Build and nurture long‑lasting relationships with members while meeting sales goals and proactively identifying cross‑sell opportunities.
• Educate members on available digital services.
• Provide “universal” service by being cross‑trained in both teller and banker functions, creating additional learning and growth opportunities.
• Support the credit union’s vision, purpose, and values by completing any other job‑related duties as needed.

Requirements

• High school diploma or equivalent.
• Minimum of two (2) years of retail banking, cash handling, customer service, sales, or comparable experience.
• Customer‑centric attitude focused on delivering great experiences while maintaining strict confidentiality.
• Excellent interpersonal and communication skills with a goal‑driven mindset.
• Proficiency in computer software including Microsoft Excel, Word, and Outlook.
• Strong attention to detail, strong organizational skills, and the ability to focus in a fast‑paced environment.
• Ability to maintain a flexible work schedule during normal business hours (no Sunday work).
• May be required to travel to and from other branch locations for work and/or training.
• At management discretion, may be required to complete federal registration as a Mortgage Loan Originator (MLO) within 180 days of request, maintain active registration, and comply with all S.A.F.E. Act requirements.
• If registered as an MLO, must successfully pass background checks against the GSA Excluded Parties List, HUD Limited Denial of Participation List, and FHFA Suspended Counterparty Program list, and maintain ability to pass subsequent checks.

Ideal Candidate

• Desire to learn and grow within the credit union.
• Prior experience with banking or financial institution core systems and platforms.
• Experience recommending products and services that meet customers’ needs.
• Ability to ask high‑impact questions to uncover needs members may not even realize they have.
• Commitment to ensuring members are aware of the credit union’s offerings to save them time and money.