Teller/Banker (FM306-4299)

Responsibilities

• Deliver the first impression of the credit union to members and become an expert champion of Security Service products and services.
• Build and nurture long-lasting relationships by promoting checking and savings accounts, loans, credit cards, insurance services, and other offerings.
• Offer only products and services that meet members' needs and contribute to their financial success.
• Support the credit union in meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services.
• Provide "universal" service through cross-training in both teller and banker functions.
• Complete any other job-related duties needed to drive the Vision, fulfill the Purpose, and abide by the Organization's Values.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of direct banking experience or two (2) to three (3) years of relevant experience with cash handling, customer service, and sales (or comparable skills).
• Customer-centric attitude focused on delivering great experiences while maintaining strict confidentiality.
• Excellent interpersonal and communication skills with a goal-driven mindset.
• Proficiency in computer software including Excel, Word, and Outlook.
• Strong attention to detail, strong organizational skills, and the ability to focus in a fast-paced environment.
• Able to maintain a flexible work schedule during normal business hours (no Sunday work required).
• May be required to travel to and from other branch locations for work and/or training.
• At management discretion, may be required to complete federal registration as a Mortgage Loan Originator (MLO) within 180 days of request per the S.A.F.E. Act of 2008. If registered, must maintain active registration, comply with all S.A.F.E. Act requirements (including providing unique identifier and updating the Registry with significant changes within 30 days), and pass background checks against the GSA Excluded Parties List, HUD Limited Denial of Participation List, and FHFA Suspended Counterparty Program list as required by secondary market investors.

Qualifications

• Desire to learn and grow within the credit union.
• Prior experience with banking or financial institution core systems and platforms.
• Experience recommending products and services that meet customers' needs; ability to ask high-impact questions to discover unrecognized member needs.