Teller/Banker (Bandera)

What You Will Do

• Deliver the first impression of the credit union to members, acting as a trusted representative.
• Become an expert and champion of Security Service products and services to help members reach their financial goals.
• Build and nurture long‑lasting relationships by promoting checking and savings accounts, loans, credit cards, insurance services, and other offerings.
• Offer only products and services that meet members’ needs and contribute to their financial success.
• Support the credit union’s goal of becoming “America’s Best” by meeting sales goals, proactively identifying cross‑sell opportunities, and educating members on available digital services.
• Provide “universal” service by being cross‑trained in both teller and banker functions, creating additional learning and growth opportunities.
• Complete any other job‑related duties needed to advance the organization’s Vision, fulfill its Purpose, and uphold its Values.

What We Require

• High school diploma or equivalent.
• Minimum of two (2) years of retail banking, cash handling, customer service and sales experience, or comparable experience.
• Customer‑centric attitude focused on delivering great experiences while maintaining strict confidentiality.
• Excellent interpersonal and communication skills with a goal‑driven mindset.
• Proficiency in computer software, including Microsoft Excel, Word, and Outlook.
• Strong attention to detail, strong organizational skills, and the ability to focus in a fast‑paced environment.
• Ability to maintain a flexible work schedule during normal business hours (no Sunday work required).
• May be required to travel to and from other branch locations for work and/or training.
• At management discretion, may be required to complete, within 180 days of request, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act).
• If registered as an MLO, must maintain active registration and comply with all S.A.F.E. Act requirements, including updating the Registry with significant changes within 30 days and keeping employment and personal information current.
• Must successfully pass background checks against the U.S. General Services Administration (GSA) Excluded Parties List, HUD Limited Denial of Participation List, and the Federal Housing Finance Agency’s Suspended Counterparty Program list, and maintain the ability to pass any subsequent checks.

Ideal Candidate

• Desire to learn and grow within the credit union.
• Prior experience with banking or financial institution core systems and platforms.
• Experience recommending products and services that meet customers’ needs.
• Ability to ask high‑impact questions that uncover needs members may not have realized they had.
• Commitment to ensuring members are aware of the credit union’s offerings to save them time and money.