Teller - Aurora, IL (Farnsworth)

Position Overview

The Teller role is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.

Essential Job Functions

• Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications).
• Mets or exceeds established customer service expectations including manager observations.
• Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
• Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.
• Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
• Effectively uses technology in order to accurately complete customer transactions.
• Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
• Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
• Maintains flexibility to float to other branches and/or work dynamic schedules needed.

Availability

Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.

Minimum Requirements

• A High School Diploma or equivalent;
• Six months of related experience (cash handling, customer service, office, etc.).
• Must work onsite to perform responsibilities of this position.

Competencies

• Strong customer service orientation with a focus on delivering exceptional experiences.
• Professional and clear communication skills, both verbal and written.
• Proficient in cash handling and transaction accuracy.
• Detail-oriented with a commitment to precision and quality.

Preferred, but not required

• In-depth customer service, cash handling, and sales experience strongly preferred.
• Experience resolving customer service issues and providing exceptional customer service.
• Prior experience balancing a cash drawer.
• Prior experience in banking.

Compensation & Benefits

• Base pay: $16.84 - $20.65/hour.
• Variable pay: Eligible to participate in the Retail Incentive Plan. Payment varies based upon sales referral activities.
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