Teller

Responsibilities

• Apply service principles to all interactions
• Process all member transactions while maintaining confidentiality
• Handle foreign currency transactions
• Ensure the safekeeping of cash, foreign currencies and checks in compliance with regulations
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct
• Utilize the service excellence model to provide a memorable member experience at each touch point
• Accurately process transactions including but not limited to deposits, withdrawals, transfers, share drafts, money orders, cashing of checks, loan payments and foreign currency transactions (buy and sell foreign currency)
• Replenish ATMs, TCRs and coin machines as needed
• Reconcile and complete any needed back up work, at the end of the day; ensure safekeeping in the vault
• Keep abreast of changing/new regulations, UNFCU products, procedures and technology
• Perform additional responsibilities as assigned
• Uphold UNFCU’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
• Maintain awareness of and report suspicious activity
• Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
• Complete annual BSA/AML/OFAC training

Requirements

• High school diploma or equivalent required
• Minimum of 1-2 years of teller or branch operations experience, including cash handling
• Demonstrated experience delivering high-quality member or customer service
• Working knowledge of financial branch procedures and teller operations
• Strong computer skills, including proficiency in Microsoft Office, with excellent organizational, verbal, and written communication skills
• Bilingual in Spanish or French preferred