Teller

Location: 209 Allegheny Boulevard, Brookville, PA 15825

Schedule

• Monday - Friday: 8:30 am - 6:00 pm
• Saturday: 9:00 am - 12:00 pm

Responsibilities

• Operate a customer service window to provide exceptional service on a variety of transactions.
• Suggest solutions and options to customers; refer customers to appropriate areas of the bank.
• Resolve customer problems, issues, or concerns accurately and efficiently.
• Develop a strong knowledge of bank policies, procedures, and products/services.
• Maintain a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrate knowledge of Consumer Bank Customer Service Standards and deliver exceptional service as measured by Customer Insight surveys.
• Execute transactions accurately and efficiently, including:
  • Verifying customer identities and authenticity of transactions to prevent fraud.
  • Accepting deposits, verifying endorsements, and issuing receipts.
  • Cashing checks, verifying endorsements and balances, and referring customers to management when needed.
  • Processing savings deposits and withdrawals.
  • Providing services such as bank money orders and other customer requests.
  • Accepting loan payments and other types of payments.
  • Balancing cash drawer daily.
  • Assisting with ATM and vault balancing as needed.
• Promote bank services, answer customer questions, and direct customers to specialized services.
• Identify customer needs and profile customers for additional services to expand relationships.
• Contribute to branch goals, sales, and service standards as outlined in the branch playbook.
• Execute professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Track customer introductions to bankers using the Sales & Service Opportunity tool.
• Provide services including night deposits, mail deposits, and safe deposit admittance as needed.
• Maintain positive relationships with customers and contribute to branch growth by generating leads for Personal Bankers.
• Collaborate effectively with all bank employees, demonstrating strong interpersonal skills and teamwork.
• Attend and complete required training (virtual, in-person, online BVS, etc.).
• Perform additional duties as required.

Requirements

• High school diploma or equivalent basic academic education.
• One to two years of general experience and successful completion of the retail training program.

Physical Demands

• Operates a keypad device: 70% of the day.
• Operates electronic and office equipment: 20% of the day.
• Standing: 2 hours per day in a straight position.
• Sitting: 5 hours per day in a leaning position.
• Routinely lifts up to 10 lbs., 2 times per day; maximum lift is 20 lbs., one time per day.
• Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity for typing and data entry: up to 40% of the business day.
• Close vision (18”-20”) for computer work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Salary Range: $16.00 - $22.56 per hour