Teller

Location: 4251 Old William Penn Hwy, Murrysville, PA 15668

Schedule

Monday - Thursday: 8:30 am - 5:00 pm
Friday: 8:30 am - 6:00 pm
Saturday: 9:00 am - 12:00 pm

About the role

Operates a customer service window to provide customers with exceptional service on a variety of transactions. Suggests solutions and options to customers and refers them to appropriate areas of the bank. Resolves customer problems, issues, or concerns in an accurate and efficient manner.

Responsibilities

• Develop a working skill set, strong knowledge of policies and procedures, and bank products/services available to customers.
• Maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual to ensure accuracy and balancing skills.
• Demonstrate knowledge of Consumer Bank Customer Service Standards and provide exceptional customer service as measured by Avannis Customer Insight surveys.
• Apply knowledge of computer systems, service skills, product knowledge, and policies/procedures to execute operational excellence at the customer service window, including:
  • Identifying customers and verifying transaction authenticity to protect customers and the bank from fraud (e.g., verifying balances, placing holds, documenting identification).
  • Accepting deposits, verifying endorsements, and issuing receipts.
  • Cashing checks, identifying customers, verifying endorsements and balances, and referring customers to branch management for authorization when needed.
  • Handling savings deposits and withdrawals.
  • Providing additional services such as bank money orders.
  • Accepting various loan payments or other types of payments.
  • Balancing cash drawer daily.
  • Assisting in ATM balancing and settlement, where applicable.
  • Assisting in vault balancing, as requested.
• Promote the bank’s services, answer questions about banking matters, and direct customers to other branch team members for specialized services.
• Identify customer needs through profiling to expand relationships and contribute to branch goals and sales/service standards as outlined in the branch playbook.
• Execute professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Use the Sales & Service Opportunity tool to track customers introduced to a banker.
• Provide services such as night deposits, mail deposits, and safe deposit admittance as needed.
• Maintain positive relationships with bank customers and contribute to branch growth by generating leads for the Personal Banker platform.
• Foster good working relationships with all bank employees, demonstrating strong interpersonal skills and the ability to work independently or as part of a team.
• Attend and complete training as needed (virtual, in-person, online BVS, etc.).
• Perform additional duties as required.

Requirements

• High school diploma or equivalent basic academic education.
• One to two years of general experience and successful completion of the retail training program.

Physical Demands

• Operates a keypad device: 70% of the day.
• Operates electronic and office equipment: 20% of the day (10% each).
• Standing: 2 hours per day in a straight position.
• Sitting: 5 hours per day in a leaning position.
• Lifting: Routinely lifts up to 10 lbs. (2 times per day); maximum lift is 20 lbs. (one time per day). Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity: Required for typing and data entry up to 40% of the business day.
• Vision: Close vision of 18”-20” for computer work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Salary Range: $16.00 - $22.56 per hour