Teller

Location: 9350 Lincoln Hwy E, Irwin, PA 15642

Schedule

• Monday - Friday: 8:30 am - 6:00 pm
• Saturday: 9:00 am - 12:00 pm

Responsibilities

• Operate a customer service window to provide exceptional service on a variety of transactions.
• Suggest solutions and options to customers; refer customers to appropriate areas of the bank.
• Resolve customer problems, issues, or concerns accurately and efficiently.
• Develop a strong knowledge of bank policies, procedures, and products/services available to customers.
• Maintain a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrate knowledge of Consumer Bank Customer Service Standards and deliver exceptional service as measured by Customer Insight surveys.
• Execute operational excellence using computer systems, service skills, product knowledge, and policies to:
  • Identify customers and verify transaction authenticity to protect against fraud (e.g., verifying balances, placing holds, documenting identification).
  • Accept deposits, verify endorsements, and issue receipts.
  • Cash checks, verify endorsements and balances, and refer customers to branch management when needed.
  • Process savings deposits and withdrawals.
  • Provide additional services, including bank money orders.
  • Accept various loan payments or other types of payments.
  • Balance cash drawer daily.
  • Assist in ATM and vault balancing as requested.
• Promote bank services, answer customer questions, and direct customers to specialized services.
• Identify customer needs and profile customers for additional services to expand relationships.
• Contribute to branch goals, sales, and service standards as outlined in the branch playbook.
• Execute professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
• Use the Sales & Service Opportunity tool to track customer introductions to bankers.
• Provide services such as night deposits, mail deposits, and safe deposit admittance as needed.
• Maintain positive customer relationships and generate leads for the Personal Banker platform.
• Foster strong interpersonal relationships with bank employees; work independently and as a team player.
• Attend and complete required training (virtual, in-person, online BVS, etc.).
• Perform additional duties as required.

Requirements

• High school diploma or equivalent basic academic education.
• One to two years of general experience and successful completion of the retail training program.

Physical Demands

• Operates a keypad device: 70% of the day.
• Operates electronic and office equipment: 20% of the day (10% each).
• Standing: 2 hours per day in a straight position.
• Sitting: 5 hours per day in a leaning position.
• Lifting: Routinely lifts up to 10 lbs. (2 times per day); maximum lift is 20 lbs. (one time per day).
• Occasionally lifts and/or moves up to 50 lbs.
• Manual dexterity for typing and data entry: up to 40% of the business day.
• Close vision (18”-20”) for computer work.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Salary Range: $16.50 - $23.27 per hour