Teller

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs-based conversation.
• Execute the Renasant Bank service standards in every customer and teammate interaction.
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations.
• Afford support to the Head Teller on additional operational procedures as necessary, including quarterly branch assessments.
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates.

Qualifications

• A high school diploma or equivalent required.
• One year teller experience and/or previous cash handling experience preferred.
• Six months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
• Ten-key skills, mathematical skills, including the ability to count cash and coin in a fast-paced environment, good interpersonal skills, effective written and verbal communication skills, knowledge of and the ability to learn bank products and solutions.
• Physical demands: frequent standing or sitting, kneeling, stooping, squatting, using hands or fingers to handle or feel objects, tools or controls, reaching with hands and arms, talking or hearing, occasional lifting and moving up to 25 pounds, specific vision abilities including close vision, peripheral vision, depth perception, and the ability to focus.
• Work environment: professional working environment requiring effective communication, both verbally and in writing, strong interpersonal skills when working closely with internal business partners and external clients, confidentiality at all times, exposure to high-risk situations, detailed instructions and procedures required to be followed at all times to safeguard the Bank's employees, customers, and assets.