Teller

We are an in-office company that fosters a supportive culture where employees can thrive and achieve balance. This role is based at our Winter Park Square branch: 1000 North Orlando Avenue, Winter Park, Florida 32789-2252. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

About the role

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions and educates customers on alternatives available for their financial needs.

• Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Employees are expected to be customer-focused and manage risk effectively, aligning with PNC’s Enterprise Risk Management Framework.

Qualifications

• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
• No university/college degree required; a high school diploma, GED, or comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Prior experience is not required.
• Bilingual (English/Spanish) preferred.

Benefits

PNC offers a comprehensive range of benefits for eligible employees, including:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance; short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account; back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year (unless otherwise required by law).
• 15 to 25 vacation days each year, depending on career level and years of service.

Benefits vary based on eligibility. For more details, visit pncthrive.com.