Teller

About the role

As a Teller within PNC's Retail Branch Banking organization, you will be based in Baltimore, MD at the Charles Village Branch. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. This role does not provide sponsorship for employment visas or participate in STEM OPT.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC employees are expected to be customer-focused, managing risk while aligning customer needs and satisfaction as primary considerations in all business decisions.

Qualifications

• No university/college degree required; a high school diploma, GED, or a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Prior experience is not required.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Pay

Base Salary: $15.87 – $26.44. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for part-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options
• Employee life insurance
• 401(k) with PNC match, pension, and stock purchase plans
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Parental leave
• Up to 11 paid holidays each year
• 7 occasional absence days each year, unless otherwise required by law
• Vacation time accrual based on hours worked (including overtime) in the current calendar year, to be used after 90 days of service