TELLER

About the role

The Teller serves as the first point of contact for customers, delivering exceptional service while accurately and efficiently processing a wide range of financial transactions. This role ensures a positive customer experience, protects bank assets, and adheres to all established policies, procedures, and regulatory requirements.

Responsibilities

• Warmly greet customers and provide prompt, courteous assistance
• Process financial transactions, including deposits, withdrawals, check cashing, cashier’s checks, gift cards, savings bond redemptions, and loan payments
• Verify customer identities, signatures, and account information to reduce fraud risks and protect customer accounts
• Review checks for proper endorsements, dates, sufficient funds, payee identification, issuing bank validity, and overall legality
• Log and process night deposit envelopes in accordance with dual-control procedures
• Aid customers with Safe Deposit Box entry (if located at the branch) and process safe deposit box rental payments
• Respond to customer inquiries, resolve routine account issues, and escalate complex matters appropriately
• Identify opportunities to recommend additional products or services that meet customer needs and broaden their banking relationships
• Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements (e.g., BSA, AML, privacy laws)
• Maintain a professional, organized and secure workspace; uphold confidentiality and security protocols
• Participate in ongoing training and professional development
• Demonstrate a strong commitment to the Company’s mission, values, and customer service standards

Qualifications

• A High School Diploma/equivalent education is required
• Prior banking experience is preferred
• Customer service and cash handling experience is preferred

Skills and Abilities

• Superior customer service skills
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational and time management skills
• Professional, positive, and courteous attitude
• High level of accuracy and attention to detail
• Commitment to maintaining customer and bank confidentiality at all times
• Basic math proficiency and computer skills

Physical Requirements and Working Conditions

• Work is performed in a professional office or branch environment
• Ability to stand for extended periods
• Ability to lift up to 25 pounds occasionally (e.g. coin bags)

Benefits

Kirkpatrick Bank offers the following benefits (subject to eligibility requirement): Company subsidized health and dental insurance for employees and dependents, Health and Dependent care flexible spending accounts, HSA account, Company provided life insurance and long term disability, Generous 401(k) Match, Paid Sick and Vacation, Wellness Plan, Employee Banking products and services provided.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.