Teller

About the role

This role is a full-time career opportunity based at our Ephrata financial center in Ephrata, PA. It requires flexibility to work around branch operation hours (no Sundays).

Responsibilities

• Provide an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services.
• Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals.
• Absorb and assist clients with teller transactions accurately and in accordance with bank policy and procedure.
• Accountable for the referral of products and services at the Financial Center.
• Recognize, demonstrate, and follow through on referral opportunities.
• Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.
• Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures. Use sound judgment to identify and mitigate loss.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Requirements

• High School Diploma or equivalent.
• 6 to 12 Months Customer Service Experience.
• 6 to 12 months cash handling experience (preferred).

Qualifications

• Education: High School Diploma or equivalent.

Skills

• Customer Service Skills
• Financial Services Knowledge
• Transaction Processing Skills
• Product Referral Ability
• Risk Management Awareness
• Digital Solution Application

Benefits

• Medical Plans with Prescription Drug Coverage
• Flexible Spending Account or Health Savings Account
• Dental and Vision Insurance
• Life Insurance
• 401(k) Program with Employer Match and Employee Stock Purchase Plan
• Paid Time Off Programs including Holiday Pay and Paid Volunteer Time
• Disability Insurance Coverage
• Maternity and Parental Leave
• Adoption Assistance
• Educational Assistance
• Robust Wellness Program with Financial Incentives

Pay

The hourly rate for this position is $17.25 - $24.23.

Schedule

This role is a full-time career opportunity (approximately 40 hours per week).