Teller

About the role

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. As a Teller, you are our director of first impressions—the first point of contact for many of our customers. You set the standard for what it means to bank with us, embodying trust, integrity, and a genuine care for people. Our tellers are empathetic problem-solvers who deliver a kind of banking experience that makes customers want to stop by and say hello.

Responsibilities

• Provide exceptional customer service and teller services that consistently meet consumer banking performance standards
• Perform daily credit and debit transactions in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Fill change order requests, wire transfers, and bankcard advances and exchange negotiable instruments
• Manage risk while actively practicing loss prevention
• Utilize critical-thinking skills and strive for knowledge, accuracy, and efficiency
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Requirements

Required Availability: Monday–Friday, 1:15pm–6:15pm with Rotating Saturdays, 8:15am–1:15pm

• Excellent written and verbal communication skills
• Next-level customer service skills
• Proficiency in Microsoft applications
• Cash-handling experience

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including an Employee Assistance Program
• Referral bonus program