Teller

Duties and Responsibilities

• Provide high quality service to every customer i.e. smile, greet, address by name, timely assistance, etc.
• Develop working knowledge of bank products/services via training, Bank website, intranet information, meetings, etc.
• Identify opportunities to cross-share Bank products/services and refer customers to a platform employee or appropriate Bank department.
• Affix to customer account inquiries i.e. service charges, balances, account history, etc.
• Refer customers to the Head Teller or Branch Manager for issues that you cannot resolve.
• Protect customer privacy and maintain confidentiality.
• Adhere to all Bank policies/procedures.
• Receive checking/savings deposits and withdrawals: verify cash, endorsements, identification, and issue receipts.
• Determine proper funds availability for checks cashed or deposited based on Bank and regulatory requirements.
• Complete Regulation CC Holds, as needed.
• Redeem U.S. Savings Bonds.
• Issue money orders, cashier’s checks.
• Affiliate with safe deposit box customers.
• Affiliate with loan payments: verify payment amount, ensure proper loan payment code, and issue receipts.
• Buy/sell cash from vault as necessary, ensuring teller drawer cash limits are not exceeded.
• Balance teller drawer daily, including locating cash discrepancies.
• Complete Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), and Monetary Instrument Logs (MIL).
• Refer customers to the Head Teller or Branch Manager for issues that you cannot resolve.
• Balance ATM and load cash into ATM.
• Ensure teller station is properly supplied and neat.
• Maintain security of teller station including keys, combos, cash drawers, and teller work.
• Promote and maintain positive relations with all employees, contacts, customers, and potential customers.
• Represent the bank in business development efforts and civic and community functions.

Experience And Other Requirements

• A high school diploma or equivalent.
• One year of customer service experience.
• One year of cash handling experience.
• Ability to interact positively with all levels of the organization, including Management, the Board, Coworkers, and the Public.
• Excellent oral, written, telephone, organizational and interpersonal communication skills required.
• Proficiency in Microsoft applications, including Word and Excel.
• Proficiency using e-mail and the internet.

Statement of Understanding

I understand that the above duties and how I perform them are the requirements on which my performance will be judged. It is understood that these duties may be revised from time to time at the discretion of the Bank's management.