Teller

About the Role

The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate.

This position serves both internal co-workers and external customers and involves access to and/or work with sensitive and/or confidential information.

Responsibilities

• Assist customers with transactional needs according to established guidelines, brand model, and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Maintain daily operational standards, including cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, counting and rolling coins, balancing ATM, and ensuring adequate supplies in teller station.
• Demonstrate knowledge of available products and services, and educate customers on emerging bank technology and digital solutions such as mobile, online, ATM, and other offerings.
• Recognize customer needs and refer customers to appropriate bank partners for cross-sell or service opportunities.
• Protect the bank from unnecessary risk or exposure by adhering to bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, and robbery procedures.
• Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; follow security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures.
• Regular and reliable attendance.
• Perform other duties as assigned.

Requirements

• Basic computer and math skills required.
• High school diploma or equivalent required.
• Less than two years of experience.
• Must be bondable within the first six months of employment.

Qualifications

Exhibit a foundational understanding of banking industry regulatory compliance, including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate.