Teller

Location: On site at location listed in job posting.

Schedule

Monday – Thursday 8 AM–5 PM, Friday 8 AM–6 PM, Saturday 8:30 AM–1:00 PM (average 25 hours per week).

About the role

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, you may recommend bank products or refer clients to other areas of the Bank. Develop and retain long-term, profitable client relationships to maximize revenue growth while maintaining high customer-service and procedural standards. Provide fulfillment of retail banking products through referral-based leads, prospecting lists, or self-sourcing. Monitor and maintain control of cash.

Responsibilities

• Handle a cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers, and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with dual-control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with current guidelines.
• Deliver excellent client experiences and promptly resolve client issues.
• Enhance individual knowledge by attending sales, service, and product-knowledge meetings, training classes, and web-based learning.
• Identify cross-selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Comply with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Perform all other job-related duties as assigned.

Requirements

• High school diploma or GED required.
• 6 months of cash handling or teller experience strongly preferred, or equivalent combination of education and experience.
• Proficiency with Microsoft Office Suite, 10-key calculator, and coin counter.

Supervisory Responsibilities

None.