Teller

Responsibilities

• Handles deposits, withdrawals, payments, and maintains accounts.
• Operates a variety of office equipment.
• Explores customer needs and cross-sells services.
• Makes appropriate referrals to other business units.
• Provides superior service to customers.
• Conducts relationships and activities consistent with established Bank policies, procedures, and systems.
• Performs daily deposit services including handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, credit cards, savings bonds, foreign currency, utility payments, and other related matters.
• Maintains cash drawer within prescribed limits.
• Purchase from and sell money to vault as needed.
• Accurately count, receive, and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily.
• Maintain cash over and short record.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas.
• Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiables, and confidential records are secured and/or disposed of properly.
• Demonstrate proficiency in providing exemplary customer service in person and by telephone.
• Actively listen to customers, maintain a friendly, positive, and professional attitude, and resolve difficult situations with tact and diplomacy.
• Look for creative ways to make customers feel appreciated and special.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet their needs.
• Participate in iSTEP program; attend appropriate sales and iSTEP training; utilize iSTEP program initiatives; work with manager to set iSTEP goals and make every effort to reach targeted goals.
• Make referrals to other business units for traditional and non-traditional banking products and services.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service, and meet bank record keeping requirements.
• Acquire and maintain knowledge of all bank products and services.
• Attend all required training.
• Assist others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities.
• May be assigned new account responsibilities.
• May be assigned other duties and responsibilities.
• May be assigned work or training at other assigned locations.

Qualifications

High school diploma or equivalent required. Associate degree preferred.

Must have a valid driver's license and reliable transportation.

Must be able to pass a background check.

Must be able to read, write, and communicate effectively in English.

Must be able to perform the essential functions of the job with or without reasonable accommodation.