Teller

Responsibilities

• Deliver Legendary Service by greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment.
• Accurately and efficiently process and record transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, and conducting money transfers.
• Maintain cash drawer within prescribed limits and verify and balance cash drawer daily.
• Identify and address cash offages, explore customer needs, offer relevant Bank products and services, and refer customers to appropriate business units for additional products and services.
• Respond to customer inquiries and concerns, resolve problems or discrepancies with customer accounts, and demonstrate solid knowledge of fraud prevention and robbery guidelines.
• Contribute to meeting branch business goals, attend sales training and meetings, and incorporate sales program initiatives.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas, applying these regulations appropriately in day-to-day operations.
• May be assigned vault balancing responsibilities and assist others in the department or facility as needed and/or directed.
• Perform other miscellaneous duties as assigned.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or banking environment preferred.
• Knowledge of banking regulations and compliance requirements.
• Ability to work independently and as part of a team.
• Strong communication and problem-solving skills.
• Basic computer skills, including proficiency with Microsoft Office.